Terms and Conditions for Man With A Van Dartford

These Terms and Conditions set out the basis on which Man With A Van Dartford provides removal, transport, delivery, and related moving services within the United Kingdom. By making a booking, the customer agrees to these terms in full. These terms apply to private and commercial customers, whether the service is a single-item collection, a small move, or a larger transport job. They are designed to be clear, fair, and practical, while protecting both the customer and the service provider.

In these terms, references to “we”, “us”, and “our” mean the business operating under the name Man With A Van Dartford, and “you” or “the customer” means the person requesting the service. The scope of service may include loading, unloading, transportation, and associated handling, depending on the booking. Unless agreed otherwise in writing, the service is provided on a best-efforts basis and is subject to availability, road conditions, access at the collection and delivery points, and the accuracy of the information supplied by the customer.

By confirming a booking, you confirm that you are authorised to request the work and that the details provided are complete and accurate. Any instruction given by the customer, or by someone acting with the customer’s permission, will be treated as part of the service agreement. These terms should be read together with any quote, booking confirmation, or written note issued for the job. If there is any conflict, the written booking confirmation will normally take priority, unless it conflicts with law.

1. Booking Process

A booking with Man With A Van Dartford is only confirmed once we have accepted the job details and, where required, received any booking deposit or pre-authorisation. A request for a quote does not create a binding agreement. We may ask for information about the items to be moved, the number of floors involved, parking arrangements, access restrictions, timing preferences, and any special handling requirements. Accurate information is essential because pricing and scheduling depend on it.

We reserve the right to revise a quote if the job details change before the service begins. This may include changes to the volume or weight of items, extra stops, long carrying distances, difficult access, waiting time, or the need for additional labour or equipment. If the revised quote is not accepted, either party may cancel the booking before the work starts, subject to any cancellation charges set out below.

For operational reasons, arrival times are usually given as an estimated time window rather than a fixed minute-by-minute appointment. Man With A Van Dartford will make reasonable efforts to arrive within the agreed period, but delays can occur due to traffic, weather, road closures, or earlier jobs overrunning. Time-sensitive deliveries should be highlighted in advance, although we cannot guarantee punctuality where circumstances are beyond our control.

2. Payment Terms

Unless otherwise agreed in writing, payment is due on completion of the service on the day of the job. We may require part-payment, a deposit, or full payment in advance for certain bookings, including peak periods, long-distance jobs, or work involving third-party costs. Accepted payment methods will be advised during the booking process. Any bank charges, failed payment fees, or costs arising from dishonoured transactions may be charged to the customer where permitted by law.

All prices quoted are based on the information provided at the time of quotation. Unless stated otherwise, prices may be quoted inclusive or exclusive of VAT depending on the business’s tax status and the wording of the quotation. If additional services are requested during the job, or if the actual circumstances differ from those described at booking, extra charges may apply. These may include additional labour, waiting time, fuel, tolls, parking costs, or disposal charges.

The customer must settle all outstanding invoices promptly. If payment is not made when due, we may charge interest and recovery costs to the extent permitted by law. We may also suspend or refuse future services until overdue sums are paid. Any disputed element of an invoice should be raised as soon as reasonably possible, but the undisputed balance must still be paid on time.

3. Cancellations, Rescheduling, and Customer Responsibilities

You may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may vary depending on the scale and timing of the job. If you cancel after we have reserved time, prepared staff, or incurred costs, a cancellation fee may apply. This may include loss of time, administrative costs, and third-party charges. Where a deposit has been taken, it may be retained in full or in part to reflect losses already incurred, unless the law requires otherwise.

If you are not available at the agreed time, or if access is impossible because of incorrect address details, lack of parking, inability to gain entry, or other issues caused by the customer, we may treat the booking as cancelled by you and charge an appropriate fee. If a job must be postponed because the customer has not prepared the items, packed properly, or secured necessary permissions, additional waiting or rebooking charges may apply.

The customer is responsible for ensuring that all goods are ready for collection, properly packed where required, and lawful to transport. You must tell us in advance about any fragile, valuable, hazardous, unusually heavy, or restricted items. Unless we agree otherwise, we are not responsible for dismantling or reassembling furniture, disconnecting appliances, or carrying out specialist tasks. If you ask us to assist with such tasks, you accept that this is done at your risk unless mandatory law states otherwise.

4. Liability and Limitations

We will take reasonable care when handling your property, but liability is limited to the extent allowed by law. We are not liable for losses arising from circumstances beyond our reasonable control, including traffic disruption, extreme weather, strikes, road closures, accidents not caused by us, or instructions given by the customer that prove unsuitable. We are also not responsible for losses arising from incomplete, inaccurate, or misleading information supplied at booking.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, we shall not be liable for indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity. If we are found liable for damage to goods, our liability will ordinarily be limited to the reasonable repair cost or replacement value of the affected item, taking account of age and condition, and only where the damage was caused by our negligence.

You are responsible for arranging insurance cover if you consider the value or nature of your goods requires it. While we may hold public liability and/or goods-in-transit cover, the existence of any policy does not create wider liability than that set out in these terms or in law. Claims for damage or loss must be reported to us as soon as reasonably possible and, in any event, within a reasonable time after the service. We may ask for photographs, proof of value, or other information to assess any claim.

5. Waste, Disposal, and Environmental Compliance

If the service includes removal of waste, unwanted items, or rubbish, the customer must ensure that the materials are accurately described and lawful to collect. Man With A Van Dartford operates in accordance with UK waste regulations and will only transport, dispose of, or transfer waste where it is permitted to do so. We do not knowingly accept hazardous, clinical, asbestos-containing, or other controlled waste unless we have explicitly agreed in writing and hold any required authorisations.

The customer remains responsible for declaring whether items are waste, reusable goods, or mixed materials. If waste is incorrectly described, we may refuse collection or charge additional fees to cover correct handling, segregation, or disposal. You must not include prohibited materials in any load unless this has been agreed in advance and is lawful. We reserve the right to inspect items before loading and may decline to carry anything that poses a risk to health, safety, the vehicle, or legal compliance.

Where applicable, waste transfer notes, receipts, or other compliance records may be issued or retained in accordance with legal requirements. The customer agrees to provide any information reasonably needed to support lawful waste handling. If the customer asks us to dispose of items on their behalf, they confirm that they have the right to do so and that the material is not stolen, dangerous, or subject to special controls. Any breach of waste law caused by false declaration or concealed contents is the customer’s responsibility.

6. Service Standards, Access, and Delays

We aim to deliver a professional and efficient service, but performance may be affected by access conditions, building rules, weather, loading restrictions, or delays caused by third parties. The customer must ensure suitable parking arrangements where possible and must obtain any necessary permissions for access to private roads, estates, or buildings. If access is restricted or delayed, additional charges may apply for waiting time, extra distance, or aborted attendance.

The customer should ensure that items to be moved are clearly separated from items not included in the booking. If we are asked to move additional items on the day, we may accept or refuse the request depending on time, vehicle space, and safety. Any acceptance of extra work does not waive our right to charge for it. We may stop work if continuing would create an unsafe situation, risk damage, or require us to break the law.

We may use subcontractors, associate drivers, or substitute vehicles to complete the service, provided that the standard of care remains reasonable. If that happens, these terms will still apply. We remain entitled to make operational decisions about route planning, loading order, and vehicle allocation, unless the customer and we have agreed specific instructions in advance and in writing. The customer must also ensure that any premises we enter are safe and that all occupants act reasonably during the job.

7. Termination, Complaints, and General Provisions

We may terminate or suspend the service immediately if you breach these terms, provide unlawful instructions, fail to pay, or behave abusively or dangerously. In such cases, we may retain any deposit or charge for work already carried out and costs already incurred. If the service is terminated for safety reasons, we may leave the premises once it is reasonably safe to do so. Any items already loaded may be returned, delivered, stored, or otherwise handled at our reasonable discretion and at the customer’s cost where lawful.

If you have a complaint, you should raise it promptly so that we have a reasonable opportunity to investigate. We may request supporting documents, photographs, or other details. Any remedy will depend on the circumstances and applicable law. No delay by us in enforcing any right under these terms will mean that right is waived. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in force.

These terms may be updated from time to time. The version in force at the time of your booking will normally apply to that booking. Any variation must be agreed in writing unless the law requires otherwise. You may not transfer your rights under these terms without our written consent. We may assign or subcontract our rights and obligations where reasonably necessary to perform the service.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If any wording in these terms is inconsistent with legal requirements, the relevant law will apply and the rest of the terms will remain effective.

By booking Man With A Van Dartford, you acknowledge that you have read, understood, and agreed to these terms. They are intended to provide a fair framework for each man and van service, including moving, delivery, and waste-related work where applicable. Our aim is to provide a reliable service while keeping expectations clear for both sides.