Privacy Policy

Man With a Van Dartford Privacy Policy

This Privacy Policy explains how Man With a Van Dartford collects, uses, stores and protects your personal data. It applies to all Man With a Van Dartford customers and prospective customers in the Dartford area who contact us, request a quote, make a booking, or otherwise interact with our services.

We are committed to protecting your privacy and handling your personal data in a fair, transparent and secure manner in line with the UK General Data Protection Regulation and applicable data protection legislation.

Data Controller

For the purposes of data protection law, Man With a Van Dartford is the data controller in respect of the personal data that we collect and process about you in connection with our services in the Dartford area.

Types of Personal Data We Collect

We may collect and process the following categories of personal data when you use our services or interact with us:

Identity and contact details, such as your name, address, collection and delivery addresses, and other contact details you choose to provide.

Booking and service details, such as the type of move or transport service required, property access details, inventory or item descriptions, preferred dates and times, and any special instructions.

Communication data, such as information you provide in phone calls, text-based messages, enquiry forms, quotes, feedback, reviews, or complaints.

Payment and transaction data, such as amounts charged, dates of payment, payment status and related administrative information. We do not store full payment card details if you pay via a third-party payment processor.

Technical and usage data, such as basic information about how you interact with our website or online tools, including the date and time of visits, pages viewed and general device information. This may involve cookies or similar technologies where permitted by law.

How We Collect Your Data

We collect personal data in several ways, including:

Directly from you when you contact us by phone, through online forms, messages or other communication channels to request information, a quotation or to make a booking.

During the provision of services, when we obtain information about your addresses, access details, and the items to be moved or transported.

From third parties, such as comparison sites or booking platforms, where you have given them permission to share your details with service providers like us.

Automatically, when you visit our website or interact with our online tools, subject to your cookie preferences and applicable law.

Lawful Basis for Processing

We only process your personal data when we have a lawful basis to do so under data protection law. Depending on the specific processing activity, we may rely on one or more of the following bases:

Contract. We process your personal data when it is necessary to take steps at your request before entering into a contract, and to perform a contract with you. This covers activities such as providing quotes, making bookings, providing removals or transport services, and handling payments.

Legal obligation. We may process your data when it is necessary to comply with our legal obligations, for example, keeping certain records for tax, accounting or regulatory purposes.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This includes managing our business, improving our services, responding to enquiries, preventing fraud, and defending legal claims.

Consent. In some cases we may rely on your consent, for example, for certain types of marketing communications where required by law. You can withdraw your consent at any time, although this will not affect the lawfulness of processing carried out before consent was withdrawn.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotes, arrange and perform man and van, removals, and transport services in the Dartford area.

To manage bookings, schedules, and communications relating to your move or transport job.

To communicate with you regarding your enquiries, quotes, bookings, changes to services, and customer support.

To process payments, manage invoices, and maintain financial and administrative records.

To improve our services, including monitoring service quality, obtaining feedback, and training staff.

To ensure website and system security, and to protect against fraud or misuse.

To meet our legal and regulatory obligations, and to establish or defend legal claims where necessary.

Data Sharing and Processors

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your personal data in accordance with our instructions, and are required to keep it secure and confidential.

Examples of processors and recipients include:

IT and hosting service providers who store data or support our website, scheduling tools, and communication systems.

Payment service providers who process your payments securely and provide transaction confirmation.

External service providers who assist with administration, accounting or document storage where necessary for our operations.

Professional advisers such as accountants or legal advisers, where this is necessary for compliance or to protect our rights.

In some circumstances, we may need to share your data with law enforcement authorities, regulatory bodies, or courts, where we are legally required to do so or where this is necessary to protect our legitimate interests and legal rights.

We do not sell your personal data to third parties.

International Transfers

Where any of our processors or service providers are located outside the United Kingdom or European Economic Area, we will take appropriate steps to ensure that your personal data is afforded a level of protection that is essentially equivalent to that in the UK. This may include using standard contractual clauses or other legally recognised safeguards.

Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.

In general, we keep records relating to quotes, bookings, and the provision of services for a period that enables us to respond to queries, handle complaints, and meet our tax, accounting and legal obligations.

Payment and transaction data may be retained in line with statutory financial record-keeping requirements.

Where we rely on consent for specific marketing or communication activities, we will retain your contact details for that purpose until you withdraw consent or object to further communications, or until we no longer need the data.

When personal data is no longer needed, we will securely delete or anonymise it.

Your Data Protection Rights

As an individual whose personal data we process, you have a number of rights under data protection law. These rights apply to all Man With a Van Dartford customers and prospective customers in the Dartford area, subject to any legal conditions or exemptions.

Right to be informed. You have the right to be informed about how we collect and use your personal data. This Privacy Policy is part of how we meet that obligation.

Right of access. You have the right to request a copy of the personal data we hold about you, together with information about how we process it.

Right to rectification. You have the right to request that inaccurate or incomplete personal data about you is corrected or updated.

Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the original purpose, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing. You may have the right to request that we restrict the processing of your personal data in certain situations, such as while we are dealing with an objection or a request to correct data.

Right to data portability. In some circumstances, you may have the right to receive personal data that you provided to us in a structured, commonly used and machine-readable format, and to have it transmitted to another controller where technically feasible.

Right to object. You have the right to object to processing based on our legitimate interests, including profiling, and to object at any time to the use of your data for direct marketing.

Rights in relation to automated decision-making. Man With a Van Dartford does not carry out automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you.

How to Exercise Your Rights

If you wish to exercise any of your data protection rights, or if you have questions about this Privacy Policy or how we handle your personal data, you can contact us using the usual communication channels you use with Man With a Van Dartford. We may need to verify your identity before responding to certain requests to protect your privacy and security.

You also have the right to lodge a complaint with the UK data protection supervisory authority if you are unhappy with how we have handled your personal data. We encourage you to contact us first so that we can try to resolve your concerns.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration or destruction. These measures are reviewed and updated as necessary, taking into account the nature of the data and the risks associated with processing it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. Any changes will apply from the date they are posted. You should review this Privacy Policy periodically to stay informed about how we protect your information.